jiliap Privacy Policy

1. Who We Are

jiliap ("we," "us," "our") operates the online casino and sports betting platform accessible at jiliap.app. We are the data controller responsible for the personal information collected through the jiliap Platform. We process personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

Our designated Data Protection Officer (DPO) can be reached at [email protected]. All data-related inquiries, access requests, and complaints should be directed to this address.

2. What Personal Data We Collect

jiliap collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number	Account registration, age verification (21+), KYC compliance
Contact Data	Mobile number, email address, home address	Account communication, support, transaction notifications
Financial Data	GCash number, PayMaya account, BPI/BDO/Metrobank account details	Processing deposits and withdrawals in PHP
Technical Data	IP address, device type, browser, operating system, session logs	Platform security, fraud prevention, performance optimization
Usage Data	Games played, wager amounts, session duration, bonus usage	Responsible gaming monitoring, personalization, analytics
Communications Data	Support chat transcripts, email correspondence	Customer service, dispute resolution, quality assurance

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments and only with your explicit consent.

3. How We Collect Your Data

jiliap collects personal data through the following means:

• Direct interactions: When you register an Account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automated technologies: When you browse or use the jiliap Platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Third-party sources: We may receive data from payment processors (such as GCash and PayMaya), identity verification providers, and fraud prevention services to supplement the information you provide directly.
• Publicly available sources: In limited circumstances, we may verify information against publicly available records to comply with our anti-money laundering (AML) obligations.

4. Why We Use Your Data (Legal Bases)

jiliap processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Performance of a contract: Processing your data is necessary to create and manage your Account, process transactions, and deliver the services you have requested from jiliap.
• Legal obligation: We are required to collect and retain certain data to comply with Philippine anti-money laundering laws, PAGCOR regulatory requirements, and tax obligations.
• Legitimate interests: We process technical and usage data to protect the security and integrity of the jiliap Platform, prevent fraud, and improve our services — provided these interests are not overridden by your rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your prior consent, which you may withdraw at any time.

4.1 Specific Uses of Your Data

More specifically, jiliap uses your personal data to:

• Verify your identity and confirm that you meet the 21+ age requirement for gaming in the Philippines.
• Process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank in Philippine Peso (PHP).
• Detect and prevent fraud, money laundering, and other prohibited activities on the Platform.
• Monitor your gaming activity to identify signs of problem gambling and provide responsible gaming interventions where appropriate.
• Send you transactional notifications, security alerts, and — where you have consented — promotional communications about jiliap offers.
• Comply with requests from PAGCOR, the National Privacy Commission, or other competent Philippine regulatory authorities.

5. How We Share Your Data

jiliap does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Service providers: We share data with trusted third-party vendors who assist us in operating the jiliap Platform, including payment processors, identity verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable privacy laws.
• Regulatory authorities: We may disclose your data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other Philippine government agencies when required by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jiliap's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
• With your consent: We may share your data with third parties in any other circumstances where you have given us your explicit consent to do so.

All third parties with whom jiliap shares personal data are required to implement appropriate technical and organizational security measures to protect that data.

6. Cookies and Tracking Technologies

jiliap uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

6.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. You cannot opt out of these without affecting Platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience.
• Analytics cookies: Help us understand how Players use the jiliap Platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used only with your consent to deliver relevant promotional content about jiliap. You may withdraw consent at any time through your Account settings.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jiliap Platform.

7. Data Retention

jiliap retains your personal data for as long as your Account is active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years after Account closure, in compliance with Philippine AML regulations and PAGCOR requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Marketing consent records are retained for as long as you remain subscribed and for one (1) year after you withdraw consent.

When personal data is no longer required for the purposes for which it was collected, jiliap will securely delete or anonymize it in accordance with our data retention and disposal procedures.

8. Data Security

jiliap implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jiliap Platform — the same standard used by major Philippine banks like BPI and BDO.
• Encrypted storage of sensitive data at rest, including financial account details and government ID information.
• Two-factor authentication (2FA) available to all Players to add an additional layer of protection to their Accounts.
• Access controls ensuring that only authorized jiliap personnel with a legitimate business need can access personal data.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Fraud detection systems that monitor Platform activity in real time to identify and respond to suspicious behavior.

While jiliap takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, jiliap will notify the National Privacy Commission and affected Players in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliap:

• Right to be informed: You have the right to know what personal data jiliap collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data jiliap holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: You may request that jiliap provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: If you believe jiliap has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request to ensure the security of your data.

10. Children and Minors

The jiliap Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jiliap does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated Account. If you believe a minor has registered on the jiliap Platform, please notify us immediately at [email protected].

11. Third-Party Links and Services

The jiliap Platform may contain references to third-party payment services such as GCash and PayMaya. When you interact with these services, you are subject to their own privacy policies and terms of use, which are separate from this Privacy Policy. jiliap is not responsible for the privacy practices of third-party services and encourages you to review their respective privacy policies before providing any personal information.

12. Changes to This Privacy Policy

jiliap reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered Players via email or an in-platform notification at least seven (7) days before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the jiliap Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13. Contact and Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or the personal data jiliap holds about you, please contact our Data Protection Officer:

Email: [email protected]

Email addresses on this page are displayed as plain text for reference only and are not clickable links. Please copy the address manually to get in touch with us. Our support team is available 24/7 and will acknowledge your request within two (2) business days.